Refund policy

Last updated: November 3, 2026

180-Night Trial and Returns

Sleep on your Moose RV mattress for up to 180 nights from the day it's delivered. If it isn't right for you, contact us within that time and we'll refund the full purchase price.

• Please give it at least 30 nights first. It can take a few weeks to adjust to a new mattress.
• There's no return fee, and you don't ship it back. We'll help you donate it to a local charity and refund you once you send us the donation receipt. If donating isn't possible where you are, we'll arrange a pickup.
• Refunds go back to your original payment method within 5 to 10 business days after the return is confirmed.
• The trial covers one return per household.
• Custom-size and custom-shape mattresses are made to order and can't be returned. They're still covered by the lifetime warranty below.

Damaged or Wrong Items

Please check your mattress when it arrives. If it's damaged or isn't what you ordered, contact us within 7 days of delivery with photos and we'll make it right at no cost to you.

Lifetime Warranty

Your mattress is covered against defects in materials and workmanship for as long as you, the original buyer, own it. That includes:

• Body impressions deeper than 1.5 inches that aren't caused by improper support
• Foam that splits or cracks under normal use
• Cover seams or zippers that come apart

It doesn't cover normal softening of the foam, comfort preference, stains, burns, cuts or other damage, or use on a base that doesn't support the mattress properly. If your mattress has a covered defect, we'll repair or replace it at no charge.

How to Start a Return or Claim

Email support@brickstreetco.com or call (347) 997-1723 with your order number. For warranty claims, include a few photos of the issue.